Privacy Policy

Last Updated: 2026

Introduction

RadHub is a digital healthcare platform that enables healthcare providers to manage patient communications, appointment workflows, document sharing, and other administrative processes.

RadHub is operated and maintained by Medscape (Pty) Ltd.

This Privacy Policy explains how personal information may be processed when you use the RadHub platform.

RadHub is designed to support healthcare providers and their patients while maintaining compliance with the Protection of Personal Information Act (POPIA) and applicable healthcare regulations.

Role of RadHub and Healthcare Providers

RadHub provides the technology platform only.

Healthcare providers using the RadHub platform (such as medical practices, radiology groups, or clinics) determine how and why patient personal information is collected and processed.

Under POPIA:

• The healthcare provider is the Responsible Party for patient personal information.
• Medscape (Pty) Ltd acts as an Operator, processing information on behalf of the healthcare provider.
• Medscape does not determine the purpose of patient data processing and does not control how healthcare providers manage patient records.

Responsible Party for Patient Information

When you interact with a healthcare provider using the RadHub platform, the healthcare provider you are dealing with is responsible for your personal information.

This includes decisions relating to:

• Patient registration
• Medical records
• Diagnostic information
• Consent documentation
• Billing information
• Medical aid information

RadHub provides the technology used by healthcare providers but does not control the management of patient medical records.

Requests relating to your personal information should therefore be directed to the relevant healthcare provider.

Information That May Be Processed

When healthcare providers use RadHub, the following categories of information may be processed within the platform:

Patient Identification Information

• Name and surname
• Identity or passport number
• Date of birth
• Contact details (phone number, email address)

Medical or Clinical Information

• Diagnostic imaging records
• Medical reports
• Clinical notes
• Referral information

Administrative Information

• Appointment information
• Registration forms
• Request forms
• Supporting medical documentation

Billing Information

• Medical aid information
• Authorisations
• Payment confirmations
• Invoices

This information is provided by the patient, the referring practitioner, or captured by the healthcare provider using the platform.

Purpose of Processing

Healthcare providers may use the RadHub platform to process personal information for purposes including:

• Managing patient registrations
• Handling referrals and diagnostic requests
• Communicating with patients
• Sharing reports and clinical documents
• Managing appointments and workflow
• Processing billing and authorisation documentation
• Maintaining medical records required for patient care

RadHub does not determine the purpose of this processing.

Security of Personal Information

Medscape implements reasonable technical and organisational safeguards designed to protect information processed through the RadHub platform.

These measures may include:

• Secure access controls
• Encrypted communication
• Role-based user access
• System monitoring and logging

Healthcare providers are responsible for ensuring that authorised users within their organisations access patient data appropriately.

Data Storage and Access

Information processed through RadHub is stored within secure infrastructure environments used by the platform.

Access to patient information within RadHub is restricted to authorised users of the healthcare provider.

Medscape personnel may only access system data where necessary for:

• technical support
• system maintenance
• security monitoring

Patient Rights Under POPIA

In terms of the Protection of Personal Information Act (POPIA), individuals have the right to:

• request access to their personal information
• request correction of inaccurate information
• request deletion of information where legally permitted
• object to certain processing activities

Where personal information is managed by a healthcare provider using the RadHub platform, such requests should be directed to the healthcare provider responsible for your care.

Cookies and Website Data

The RadHub website may use cookies or basic analytics technologies to improve user experience and platform functionality.

These technologies may collect limited technical information such as:

• browser type
• device information
• website usage statistics

This information is used solely for platform improvement and security purposes.

Third-Party Services

RadHub may integrate with other systems used by healthcare providers, including:

• healthcare information systems
• imaging systems
• communication services

These integrations are implemented to support healthcare workflows.

Healthcare providers remain responsible for ensuring that third-party systems used in conjunction with RadHub comply with applicable data protection laws.

Limitation of Responsibility

RadHub provides the technology platform used by healthcare providers to deliver services to their patients.

RadHub and Medscape (Pty) Ltd:

• do not provide medical services
• do not determine clinical decisions
• do not control the creation or management of medical records

Healthcare providers remain responsible for compliance with healthcare regulations including POPIA, the National Health Act, and professional medical standards.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or platform functionality.

Updates will be published on the RadHub website.

Contact Information

If you have questions about this Privacy Policy or the RadHub platform, you may contact:

Medscape (Pty) Ltd
40 Swart Street
Brackenfell
Cape Town
South Africa

Phone: +27 60 087 2136